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Frequently asked questions.
Pinterest Publishing Errors (and How To Resolve Them)
Pinterest Publishing Errors (and How To Resolve Them) If you get a publish error when publishing to Pinterest, here's what you need to do ... Click the "Republish" button and make sure your Pinterest Title is less than 100 characters Pinterest Description is less than 2048 characters If you did not select a "Pinterest Board" during the workflow creation (or not sure
Burning Captions Into Videos (3 Ways)
**Repurpose doesn't have the ability to generate automatic captions, but you can still burn captions into your videos. ** There are 3 ways to do this: Method 1 - Use automatically generated or user-uploaded captions from Facebook and YouTube. Method 2 - Upload your own captions in .SRT format to Repurpose for each video. Method 3 - Include an .SRT file in the same folder as
Why are my episodes still stuck in the queue?
Please keep in mind that our queuing system currently works by prioritizing newer episodes. note: The queue is shared with all the users of Repurpose. Depending on how many jobs are ahead of you it may take some time to process older episodes. (In which case the date released is the date Repurpose takes into account). We are constantly working to update the queueing algorithm to minimize wait time.
How To Repurpose a Video or Live Streams Into Clips and Schedule Them To All Social Media Channels
Repurposing videos or live streams into smaller snippets (clips) is a great way to turn one piece of content into many. There are two methods to creating clips and scheduling them to all your social media channels ... both are covered in the video below. Method 1
How To Repurpose Your Podcasts, Videos, or Live Streams to YouTube Shorts. Requirements: Your video must be vertical Your video must be 60 seconds or less Your video must include the hashtag #Shorts in the title or description on YouTube Step by Step Guide: Create a workflow with your choice of "Source" (which content you want to Repurpose). For example: Audio Podcast, Facebook Live, Zoom recording, etc Choose "Snippet (clips)" if your "Source" content is more than 60 s
How to reconnect a Facebook account?
** If your workflow seems to have an issue:** Try visiting the Connections Tab and click the down arrow next to Facebook and choose Reconnect. After that, head to your Workflows Tab and hit the Resync button from inside the View List Page to refresh the workflow. Your content should now appear. !(https://storage.crisp.chat/users/helpdesk/website
Facebook Groups Missing Videos and Publishing Errors
Missing Videos inside the View Content Page for your Facebook Group 1. Add the Repurpose App inside your Facebook Group It's possible that your newly created workflow doesn't show any new videos from a Facebook group. Before you can use them it is required to edit the Group Settings inside of Facebook and add the Repurpose App in order to function correctly.
Understanding Plans limitations
Repurpose offers 3 Plans. Each Plan has its own Connections limitations. Those are listed below: Podcaster 1 Podcast connection as Source 1 Google Drive connection as Source and Destination 1 Dropbox connection as Source and Destination 1 TikTok connection as ** Destination** 1 Facebook connection as Destination 1 YouTube connection as Destination 1 Twitter connection as Destination 1 LinkedIn connection as Destination 1 Instagram co
How to cancel my subscription with Repurpose?
You can cancel your subscription at any time from inside Repurpose. Head to My Account Page to do that. Follow along the screenshots as indicated below:
How do I join the affiliate program?
We have an affiliate program for all our automation software and here are the steps how to join: 1. Repurpose.io – after you sign up for a free trial you'll automatically get your Referral link inside the Affiliate page. We pay out 25% recurring (make sure to enter your PayPal payout email address in the affiliate page). 2. WordPress Plugins (Simple Podcast Press, [Simple Social Press](https://simplesocialpres
Black borders on IG Vertical Videos
Instagram feed forces vertical video to be resized to a 5:4 aspect ratio, and that's why there are the black lines when uploading to it. This even happens if you manually upload the video. On their app, you can avoid the 5:4 aspect ratio by using the button located at the bottom left corner. You can set your workflow to upload your content directly to a Google Drive or
How to Auto Sync Snippets Across Multiple Workflows
For this example, we are going to use 4 different workflows which all have the same Source connection. Youtube to Instagram Youtube to LinkedIn Youtube to Twitter Youtube to Facebook Page Open up the workflow settings of each one of them and turn on Auto Sync Snippets. And that's it! You can now go inside any of them, create, delete or modify any Snippet that you make and it's going to be reflected in all the others too.
What are the first few steps to do when an error message is encountered?
You can easily check the error message to understand what is it about. Simply hover the mouse over the icon. Troubleshooting Reconnecting your accounts under Connections Tab will help updating any major changes between the platforms. !(https://storage.crisp.chat/users/helpdesk/website/93f1a28a7e7d6800/chrome5vqf6xda
Facebook's New Pages Experience
In January 2021, Facebook announced a new Pages experience that they plan to roll out to all Pages in the coming months. The new experience includes: A redesigned layout for Facebook Pages. A dedicated News Feed for Pages. The ability to switch profiles between your personal profile and each Page you manage within your Facebook account. Currently, this new experience is only being offered to select Pages. Th
How do I post videos longer than 15mins on YouTube?
If you receive an error on your YouTube channel related to videos being deleted or rejected because they are longer than 15 mins, don’t panic. The fix is quick and easy. All you need to do is verify your YouTube account which takes less than 3 mins. Follow the steps below: Open a new browser and log out of all your Google related accounts (The fastest way to do that
Dropbox and Google Drive files are not appearing in the workflow
A few things to check: You need to make sure that you own the folder where the files are located in Google Drive/Dropbox. If it's a shared folder, make sure you have admin rights. The recommended file formats would be .mp3 for audios and .mp4 for videos. Reconnect all your accounts under Connections. That way it will refresh/update all the changes that might have happen after you connected the accou
How is the Repurpose App from Business Integrations accessed?
In order to check the Repurpose app linked to your Facebook account please head here: https://www.facebook.com/settings?tab=business_tools&ref=settings The section on the left is called Business Integrations (not Apps and Websites).
How to remove the Repurpose App your Facebook Group
Adding or removing the Repurpose app from groups it's fairly easy to do Head to your Facebook Group, scroll the left column section to the bottom and click Settings. Once more, scroll to the bottom of the settings page and inside Manage advanced settings, edit Apps and search the Repurpose App. Follow the same steps to remove the app, then you can re-add it again. !(http
How to automatically send Facebook Videos for captioning to Otter.ai
**We highly recommend you to use Otter.ai for automated transcriptions ... it's super affordable and very accurate. ** Connect your Otter account to Dropbox and it will automatically create a special Otter folder in your DropBox that will auto-check for new audios or videos to transcribe automatically. This can be configured on your Otter -> Apps section. !(https://storage.crisp.chat/users/helpdesk/website/93f1a28a7e7
How to find and connect your Anchor.fm to Repurpose?
How To Add Anchor.fm as a Source in Repurpose Here are the steps: Go to the Connections Page inside of Repurpose Click "Add New Connection" Choose "Audio Podcast" Paste your Anchor.fm Feed URL (see steps below) How to find your Anchor.fm podcast feed URL Click ‘Settings’ at the top right of your Anchor dashboard Select ‘Update settings’ Scroll down and select ‘Where your podcast can be heard’ Copy your RSS feed URL under
YouTube Publish Errors
If you noticed that some of your videos publish to YouTube and some have errors, it is possible you are uploading to many videos to YouTube in a short period of time. YouTube has limits on the number of consecutive uploads you can do when a short amount of time. Unfortunately they advertise these limits. If you are uploading over 20 episodes in a row to YouTube, you may start seeing errors. We recommend you wait a few hours and add 20 or so more to the queue again and they should
Why do the videos from facebook have very low quality or appears pixelated?
Repurpose grabs the best available video that Facebook provides (it is never the same quality as you upload, unfortunately). Which is the same quality as you would get if you manually downloaded from Facebook. Sometimes, Facebook only allows us to grab a lower quality than expected. We are trying to find a way to work around this to get the highest possible quality in the near future.
How to upload to a Facebook personal profile?
Unfortunately Facebook has turned off the ability for any 3rd party software (including Repurpose) to publish directly to a personal profile. The only workaround we recommend is to publish to a page and then share that post to your profile from within Facebook.
Why are some of Facebook Videos missing in the View Videos page
Sometimes you may notice that your latest Facebook Videos are not appearing in my “View Videos” page of your workflow. If you still don't see all your videos inside of Repurpose, you should try the following: Visit the Connections Page and click the “Reconnect” option next to your Facebook Connection. If you recently changed your p
Why are my Facebook Page Videos Not Appearing or Publishing?
Try the following: Log into Repurpose and visiting the Connections Page Click the down arrow and choose “Reconnect” option next to your Facebook Connection After that, head to the Workflows Tab, open the page for the workflow that has missing videos and click the green “Resync” button. !(https://storage.crisp.chat/users/helpdesk/website/93f1a28a
Why do I have a SoundCloud access token or connection issue?
The SoundCloud connection is a little quirky and the error page is actually a “normal” part of the process. Here are the steps you need to follow: Visit this link. Log in with your SoundCloud Account. On the following page, you will see an error, click on the address
Auto Detect Snippets
Repurpose is able to detect and create snippets automatically no matter the platform you choose The Auto Snippets uses timestamps to set the Start Time and End Time of the Clip. And Repurpose reads timestamps even if your workflow is a Google Drive or Dropbox folder. For all the social media platforms, Repurpose reads the timestamps from the description of your video. ![YouTube description](https://storage.crisp.chat/users/helpdesk/website/93f1a28a7e7d6800/screen-shot-2022-04-05-at-0253_v
Why did my account suddenly stopped working?
There may be a problem with your credit/debit card. There are two ways to resolve this: Update the credit card link to your Repurpose account (faster method) Please visit the My Account page Update credit card details Alternatively you can contact you
How to Publish to another FB Page or Group?
You can create a workflow from a Facebook Page to another Facebook Page easily by following the steps below: Make a Connection to your Facebook account. Head to the workflows tab and create a new one. Select as input your newly connected Facebook, followed by the selection of your desired FB Page. The action you want is to upload a video. Then select your ta
How to Reconnect Your YouTube Connection?
Open a new tab on your desktop browser and log out your Google/Gmail account using this link: https://accounts.google.com/logout Then go back to Repurpose, visit the Connections Tab, and Reconnect YouTube. It should ask you to log on or choose a YouTube account. After that, head to your [Workflows Tab](https:/
Why does the contents of Google Drive take a while to load in Repurpose?
This is more likely to be with the amount of information your Google Drive has to load in your browser. We recommend waiting for the progress animation to stop which will tell you that all your Google Drive folders have now been listed.
What is causing YouTube to get this error message “Maximum Daily Limit Reached”?
YouTube has unadvertised limits (they don’t tell developers what they are) on how many videos you can upload per day. If you are doing a big batch of episode uploading and you experience this issue, we suggest you try to publish 10 or so at a time and wait 24 hours and add 10 more and so on until all your episodes are on YouTube.
How do I use Episode-specific URLs in Libsyn?
Repurpose can use your episode-specific URL in the YouTube, Facebook, and other destination’s description (an episode-specific URL is one that links directly to the episode itself on your blog or website). If you host your podcast with Libsyn, we highly recommend you edit this for all your existing and future episode. Here’s how: Permalink Points to -> Custom URL Log into your Libsyn account. Under the Previously Published Content (or when creating a new episode) change the option call
How is the Zoom meeting name changed?
Repurpose gets the name from the Zoom meeting, which would mean that the changes you need to do are done within the zoom app. See the screenshot below to see how you can rename a meeting in Zoom before you start recording.
Why is one or more items stuck in processing?
Episodes shouldn’t stay longer than 1 hour in the “processing” state. This can be resolved in most cases by canceling and republishing.
How are Facebook permissions updated?
Visit the page on Facebook: https://www.facebook.com/settings?tab=business_tools Scroll down until you find Repurpose.io and click the Edit button. A. In the popup, make sure that the Post Audience is set to Public B. And that all options are checked (enabled). Make sure to scroll down and check everything.
Can Multiple Facebook Accounts be connected?
With the Content Marketer plan you can create many workflows and each workflow can use different FB pages, but with one Facebook account. However, if you really need more than 1 Facebook account, please head to your My Account page and you will find our newest plan called “Agency Plan” that supports up to 10 Facebook accounts.
Why does Google Drive Output Time Out?
This sometimes happens if you have many folders/sub-folders on your Google Drive. We recommend you wait and leave that page open for 5 mins to see if the page comes to life (and shows all your GDrive folders). Alternatively you can choose to publish to DropBox instead
Facebook Groups only displays content up to 90 days old
As of May 2021, Facebook decided to ignore videos from Groups that are older than 90 days from the current day. This happens to comply with California Consumer Privacy Act. Although they didn't notify about this, below you can see the official response: [If you have a Facebook developer account, you can see the full details by clicking here.](https://developers.facebook.com/su
Does Repurpose.io support other languages?
We do not support foreign languages at the moment so we just advise to use English characters letters in all your videos/episodes titles and descriptions. We have plans to add those in the future however, we do not have an estimated time of completion when this will happen. As of now, our focus is more on improving the user interface and adding more flexibility in content automation techniques.
How is the YouTube playlist error fixed?
Try the following: Close all browsers. Open Chrome and start an incognito session by holding CTRL+SHFT+N. Visit Repurpose – Connections page, choose YouTube, click Add New Connection and call it YouTube 2 (or something different than your existing YT connection. Make sure to choose the correct YouTube channel when authenticating. Create a new workflow (call it Podcast to YouTube 2 or something different than your other workflow) and cho
Why does adding a credit card still results to the same features as a free user
That is because Upgrading is a two step process. Adding a credit card on file (this is most likely already done) Then choose a plan and clicking “Buy Now” and confirming the purchase (you will also be emailed a receipt)
Episode-specific Image with Libsyn
If you want a unique episode-specific image (typically an image of your guest) to appear in the video created by Repurpose.io, then you need to set that image inside your podcast feed. In this tutorial, you’ll learn how to set episode-specific image if you are using the Libsyn to host and generate your podcast feed. While creating or editing an episode in Libsyn, you can
Why are my Videos not showing on BingeNetworks?
After successful publishing from Repurpose, it may take up to 1 hour for the video to finish processing on the Binge Network before they appear on your Binge Channel. Clicking the View button in less than an hour, may result to be taken to an error page on the Binge channel site. This simply means the video is still processing.
Why is my Podcast missing episodes inside “View Episodes” List?
In most cases, you may be limited by the number of episodes you are allowed with the podcast service that you are using. You will need to reach out to your podcast host and request to have your number of maximum number of episodes increased. As a disclaimer, this request may not always be granted due to certain policies or a hard limit on their system depending on the service that you are using. If you are using the Blubrry PowerPress plugin, here is how to increase that (see attached screensh
How Do I Trust You With My Credit Card
We completely understand why you are concerned. We have been selling online software and automation tools since and we have over 15,000 customers using our products combined. We can assure you that no credit card information is stored on our servers. We use a very reputable payment processor (Stripe.com) for all our subscriptions and they securely store and charge your credit card for the subscription without passing any sensitive credit card information to our serv
Why is my Soundcloud feed empty?
You can add tracks to your feed from SoundCloud by editing the track -> Permission -> enabling the option called “Include in RSS feed” You can also have all future tracks uploaded to SoundCloud be added to your feed by default by going to your SoundCloud Settings -> Content -> and turning on the option for “include in RSS feed” under the Upload Defaults section. !(https://st
How to reset your Password or re-gain access to your Account
Resetting passwords can be easily done. Visit the Repurpose Dashboard. Click on "Forgot Password?". Proceed to enter the email you used to log in on Repurpose and hit "Send". !(https://storage.crisp.chat/users/helpdesk/website/93f1a28a7e7d6800/zgirjdyopj_is7unz.
Why are the Facebook videos not appearing?
Repurpose ignores live videos or uploaded videos that don’t contain any Title or Description on it. We encourage you to edit the video on Facebook and add a title or description. Then, head back to your Workflows Tab and click the green Resync button from inside the View List Page of your workflow.
I didn't receive my Email confirmation
If you never receive your email confirmation upon creating a new account, there are a few things to check: Double check the wording of your email address. Check the SPAM folder and Social Tab if you are using Gmail.
How does Repurpose Know which Thumbnail to Use?
We look for a few different variations of the image tag in the individual episode . If we do not find one then we use the image and other variations in the tag mentioned. The thumbnail you see in the View Episodes page is what we use as the square thumbnail in the template.
How does Libsyn upload errors fixed?
Errors when uploading to Libsyn can usually be solved by one of the following: You need to Reconnect Libsyn connection (this would usually resolve the problem and if it still persists, proceed to step 2) After Reconnecting Libsyn, you can try to republish an episode to see if it goes through. Monthly quote is exceeded in Libsyn. You need to delete files from Libsyn or upgrade y
How to Upgrade my Account?
Add a credit card on file (your card hasn’t been billed yet). Visit your MyAccount Page, choose the plan you like, and click the Buy Now button on the bottom of the page.
Why are my Videos on YouTube Getting Rejected For Being Too Long
YouTube requires you to verify your account before you can upload videos longer than 15 mins. Please follow these steps to verify your YouTube account: Click on this link: https://www.youtube.com/verify Enable the option to upload longer videos After the verification process is complete, you can Republish the episode from inside of
Do You Support Binge Channel or BingeNetworks and how do I make it work with Repurpose?
Yes, we do. You can visit the Connections Tab, and add your Binge Channel connection. After that you can create a Workflow to publish from Facebook or Audio Podcast to your Binge Channel.
How do I use Episode-specific Images with PowerPress?
If you want a unique episode-specific image (typically an image of your guest) to appear in the video created by Repurpose.io, then you need to set that image inside your podcast feed. This is where the episode-specific image appears in your video In this tutorial, you’ll learn how to set episode-specific image if you are using the PowerPress plugin to generate your podcast
What are the recommended steps to be done if the suspected error or problem may have been caused by a glitch or a hiccup in the system?
Reconnect your affected accounts and then hit Retry All Failed inside your workflow listing. If the above solution still does not work after 1 or 2 tries, please contact us.
How to use Intro and Outro files
You can add Intro and Outro files to your workflows and it will be displayed at the beginning and/or end of every piece of content you publish. To do so, simply edit the Workflow Settings and add your Intro and/or Outro files. Normal and Snippets (clips) workflows are supported and it gets added to all the content automatically. Please keep in
TikTok Integration Overview
Repurpose.io now integrates directly with TikTok. Here's an overview of what's possible and how to set it up. 1 - Add a TikTok Connection This is done by visiting the Connections page inside your R
Automatically Repurpose TikTok Videos To Other Platforms
Overview With Repurpose, you can automatically repurpose TikTok Videos (watermark-free) to the following platforms: YouTube Shorts Instagram Reels and Feed LinkedIn Personal Feed and Company Pages Facebook Pages and Groups Twitter Pinterest Video Pins Google Drive and DropBox (backup or manual posting to other platforms) If you're looking to repurpose TikToks to Instagram Reels, Instagram Stories, Pinterest, Pinterest Idea Pins, and Google My Business, you can do the following
Publish Content To TikTok
How to repurpose content from other platforms to TikTok