Here is what you need to do if your latest Facebook Lives or Videos are no longer importing.

The quickest thing to do is go to the Simple Social Press settings page, scroll to the bottom, and click the "Reconnect Facebook account". This will take you back to the settings page that asks you to "Connect To Facebook".



Don’t worry, all your settings and posts will be preserved. You can click this button as many times as needed.

The visit the Simple Social Press settings page, scroll to the bottom, and click the Import New Facebook Videos button

If that doesn’t help, please check the drafts or trash posts inside your WordPress as they might have ended up there. Simply delete/empty the trash and try to manually import again.

If videos are importing but not watchable (Unavailable) on your site:

Make sure your video is “embeddable”. You can do that by editing the video on your Facebook page and choosing the option to “allow embedding”.

Make sure your Facebook page doesn’t have any Country or Age Restrictions on it.

If none of these help, please contact us and be ready to provide temporary admin credentials to your WordPress site and we will be we can investigate this for you.
Was this article helpful?
Cancel
Thank you!