Connecting and Troubleshooting your Instagram Connection
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NEW: Instagram Creator accounts can now publish to Instagram Reels using Repurpose.io!
Meta has the following requirements before you can connect your Instagram account to any 3rd-party tool like Repurpose.io.
Please follow these steps in order and you'll be up and running in no time:
Convert your Instagram account from Personal to Professional Creator or Professional Business
Connect your Instagram Account to your Facebook Page (you must also be the admin of this page).
Visit Instagram.com on your computer browser (not mobile app)
Click the 3 lines (More) on the bottom left
Click Settings
Scroll to the bottom and choose "Switch to professional account"
Choose "Creator" or "Business"
If you would like to use trending audios with your Professional Business Account, simply set your business Category to "Entrepreneur"
6. Still need help? See this Instagram help article here
If you are creating a brand new Facebook account, you'll need to wait 1 hour before Meta allows you to connect it to Repurpose.io
Visit Business.facebook.com on your computer browser
Top left dropdown, choose your Facebook Business Page (or create a new one)
Click Settings in the bottom left and choose the Facebook Business Page you want to link
Next to Page Access, click Page Settings
Choose Linked Accounts and select Instagram, and click Connect Account to connect your Instagram Professional Account
Still need help? See this Facebook help article here
If you already have you Instagram Professional Creator account, you can publish to Instagram Reels 🙌
Note: Meta does not support publishing to Stories unless you switch to a Instagram Professional Business account.
Here's how to switch your account from Instagram Professional Creator to Professional Business:
On your computer browser (not mobile app) visit this page or alternatively click the 3 lines (More) and click Settings then select Professional Account
Click the link to "Switch to business account" on the bottom right of the page
Visit the Connections Page
Click Add New Connection
Choose Instagram
4: If the Facebook account does not have the integration added, the possibility of logging into a Facebook account will not be shown, but Repurpose will recognize the account logged in the browser and if there is not one logged in then you will be able to log in to one.
If there is a logged-in account, a pop-up will appear "Continue with your name"
5: Then in the next step Click on "Choose what you allow" where you can select from all your businesses, Instagram accounts, and Facebook pages
In the following window, make sure to select all your Facebook pages linked to your Instagram account (or select all if you're not sure)
Here's what you can do with your Instagram Connection.
Publish content to IG Reels. Learn more here
Repurpose content from IG Reels. Learn more here
Publish content to IG Stories. Only for Professional Business accounts
Meta no longer supports uploading videos to the Feed. They now all get uploaded as Reels. If you currently have a workflow set to pull content from the Feed or repurpose content to the Feed, you will need to edit your workflow. Here's how:
Login to your account at my.repurpose.io
Choose "Workflows" on the left side of the page
Click the 3 dots to the right of the workflow you would like to edit, and choose "Edit"
You will now have the opportunity to change all of your workflow settings, including the name.
If you are changing the Source from Feed to Reels, continue through the settings until you get to this screen:
On this screen, open the drop-down menu and change the Source from Feed to Reels.
If you are changing the Destination from Feed to Reels, continue through the settings until you get to this screen:
On this screen, open the drop-down menu and change the Destination from Feed to Reels.
Finally, be sure to click "Save" after you've edited your workflow settings.
NOTE: All Reels are shared to Feed by default, but you can disable that in the Workflow Settings. Simply go to your Workflows page, click on the Settings wheel to the right, then UNcheck the box labeled "Share to Instagram Feed."
If you get an publishing error "(#10) The user is not an Instagram Business", then you'll need convert your Instagram account from Professional Creator to Professional Business as this is required by Instagram. (learn how to do this here)
If you are not seeing your Instagram accounts in the the dropdown while creating a workflow, you'll need to reconnect your Instagram account using the steps below.
If are you trying to connect multiple Instagram accounts please refer to this guide: https://support.repurpose.io/en/article/how-to-add-multiple-instagram-connections-g65stj/?bust=1696423824234
Reconnect your Instagram Connection from inside your Repurpose account
In the Meta popup, choose Edit Settings
Select ALL of your Facebook Pages (or at least ensure you select the ones that are connected to your Instagram accounts)
Select ALL your Instagram Professional Accounts (or at least ensure that you select the one you want to use)
When you create a Workflow and choose Instagram as your Source or Destination, you should see all the Instagram Professional accounts you added in Step 4.
QUESTIONS? We've got you! Email our Support Team at support@repurpose.io or chat live with us on our site. We look forward to helping you.
NEW: Instagram Creator accounts can now publish to Instagram Reels using Repurpose.io!
Important: Before you begin
Meta has the following requirements before you can connect your Instagram account to any 3rd-party tool like Repurpose.io.
Please follow these steps in order and you'll be up and running in no time:
Convert your Instagram account from Personal to Professional Creator or Professional Business
Connect your Instagram Account to your Facebook Page (you must also be the admin of this page).
1. Convert Your Personal Instagram to Professional
Visit Instagram.com on your computer browser (not mobile app)
Click the 3 lines (More) on the bottom left
Click Settings
Scroll to the bottom and choose "Switch to professional account"
Choose "Creator" or "Business"
If you would like to use trending audios with your Professional Business Account, simply set your business Category to "Entrepreneur"
6. Still need help? See this Instagram help article here
2. Connect Your Instagram Professional to Your Facebook Page
If you are creating a brand new Facebook account, you'll need to wait 1 hour before Meta allows you to connect it to Repurpose.io
Visit Business.facebook.com on your computer browser
Top left dropdown, choose your Facebook Business Page (or create a new one)
Click Settings in the bottom left and choose the Facebook Business Page you want to link
Next to Page Access, click Page Settings
Choose Linked Accounts and select Instagram, and click Connect Account to connect your Instagram Professional Account
Still need help? See this Facebook help article here
Already have a Professional Creator account?
If you already have you Instagram Professional Creator account, you can publish to Instagram Reels 🙌
Note: Meta does not support publishing to Stories unless you switch to a Instagram Professional Business account.
Here's how to switch your account from Instagram Professional Creator to Professional Business:
On your computer browser (not mobile app) visit this page or alternatively click the 3 lines (More) and click Settings then select Professional Account
Click the link to "Switch to business account" on the bottom right of the page
Connecting your Instagram account to Repurpose
Visit the Connections Page
Click Add New Connection
Choose Instagram
4: If the Facebook account does not have the integration added, the possibility of logging into a Facebook account will not be shown, but Repurpose will recognize the account logged in the browser and if there is not one logged in then you will be able to log in to one.
If there is a logged-in account, a pop-up will appear "Continue with your name"
5: Then in the next step Click on "Choose what you allow" where you can select from all your businesses, Instagram accounts, and Facebook pages
In the following window, make sure to select all your Facebook pages linked to your Instagram account (or select all if you're not sure)
Here's what you can do with your Instagram Connection.
Publish content to IG Reels. Learn more here
Repurpose content from IG Reels. Learn more here
Publish content to IG Stories. Only for Professional Business accounts
Troubleshooting
Meta no longer supports uploading videos to the Feed. They now all get uploaded as Reels. If you currently have a workflow set to pull content from the Feed or repurpose content to the Feed, you will need to edit your workflow. Here's how:
Login to your account at my.repurpose.io
Choose "Workflows" on the left side of the page
Click the 3 dots to the right of the workflow you would like to edit, and choose "Edit"
You will now have the opportunity to change all of your workflow settings, including the name.
If you are changing the Source from Feed to Reels, continue through the settings until you get to this screen:
On this screen, open the drop-down menu and change the Source from Feed to Reels.
If you are changing the Destination from Feed to Reels, continue through the settings until you get to this screen:
On this screen, open the drop-down menu and change the Destination from Feed to Reels.
Finally, be sure to click "Save" after you've edited your workflow settings.
NOTE: All Reels are shared to Feed by default, but you can disable that in the Workflow Settings. Simply go to your Workflows page, click on the Settings wheel to the right, then UNcheck the box labeled "Share to Instagram Feed."
If you get an publishing error "(#10) The user is not an Instagram Business", then you'll need convert your Instagram account from Professional Creator to Professional Business as this is required by Instagram. (learn how to do this here)
If you are not seeing your Instagram accounts in the the dropdown while creating a workflow, you'll need to reconnect your Instagram account using the steps below.
Connecting Multiple Instagram Accounts
If are you trying to connect multiple Instagram accounts please refer to this guide: https://support.repurpose.io/en/article/how-to-add-multiple-instagram-connections-g65stj/?bust=1696423824234
Reconnecting your Instagram account to Repurpose
Reconnect your Instagram Connection from inside your Repurpose account
In the Meta popup, choose Edit Settings
Select ALL of your Facebook Pages (or at least ensure you select the ones that are connected to your Instagram accounts)
Select ALL your Instagram Professional Accounts (or at least ensure that you select the one you want to use)
When you create a Workflow and choose Instagram as your Source or Destination, you should see all the Instagram Professional accounts you added in Step 4.
QUESTIONS? We've got you! Email our Support Team at support@repurpose.io or chat live with us on our site. We look forward to helping you.
Updated on: 20/11/2023
Thank you!